Membership
Membership FAQ
Last updated · 4 June 2026
Everything you need to know about membership, billing, and access at True English.
How do I cancel my membership?
When recurring billing becomes available, memberships may be cancelled at any time from the Membership page. Cancellation prevents future charges. Access remains active until the end of the current paid period.
Do I keep access after cancelling?
Yes. If you cancel a paid membership, you continue to have access until the end of the billing period you already paid for.
How do refunds work?
{{studio}} and {{feedback}} memberships include a 7-day refund window from the purchase date. After 7 days, purchases are generally non-refundable.
{{coaching}}:
- Before the first lesson — 100% refund available.
- After coaching begins — unused lessons may be refunded fairly based on the number of remaining lessons.
Full terms live in our Refund Policy.
Can I change plans?
Yes. Plan management will become available through the Membership section of your account.
Can I download lessons?
No. Lessons are provided for streaming and educational use only.
You may:
You may not:
Do I need a paid membership to try {{brandName}}?
No. A free account provides access to the demo lesson.
What happens if a payment fails?
When recurring billing launches:
How do I contact support?
Email info@truenglish.school.